Legal notice

Complaints and warranty

1. The warranty only covers original manufacturing defects, it does not cover defects that occur during or after the product is modified by the customer. The warranty on consumables such as caffeine pouches, energy pills works a little differently because they are classified as food. You can read more about this on the Consumer Purchase Act.  Your order confirmation serves as your warranty certificate.

2.1 The right to complain covers goods that are faulty according to current consumer protection legislation. Complaints made within two months of the customer discovering the fault are always considered to have been submitted in a timely manner. The customer has a 12-month right to complain on goods purchased at hilticenergy.com. 12 months is the shelf life of our food. In the case of complaints and warranty matters, Hiltic Energy reserves the right that approval of the matter may take longer than in the case of a right of withdrawal, as the producer must approve complaints and warranty matters.

2.2 Hiltic Energy pays the return shipping for approved complaints.

2.3 When the complaint is approved, Hiltic Energy compensates the customer in accordance with the applicable Consumer Purchase Act (2022:260). We strive for this to happen within 30 days of receiving the complaint. Hiltic Energy reserves the right to refuse a complaint if it turns out that the product is not defective according to applicable consumer protection legislation. When making complaints, Hiltic Energy follows guidelines from the Swedish National Board of Complaints or equivalent boards in other European countries. www.konsumentverket.se.

Save your product, your order confirmation and contact us here regarding complaints and warranty matters.